Kresten Royal Euphoria Resort

Service Quality: The staff received widespread praise for being friendly, welcoming, and attentive, with many users emphasizing their professionalism and efforts to create a pleasant experience.

The start of the holiday was not what we planned, we arrived at 11:30pm to be told we had a free upgrade to a Junior Suite with Private pool.. Now if like me when booking the hotel you would have seen this option for an extra £1400 per room plus i am booking 2x rooms. So unless you are doing well on Only Fans that extra cost of nearly 3k is not happening but somehow it’s planted in your brain about how good it would have been to have a private pool. (Pic of private pool to hook you in 😉)So with this in mind we now feel important when we are told we have an upgrade with a private pool, on the ride in the buggy to the room( extra vip feel) I am whispering to my wife saying this is a no brainer it’s worth an extra £1500 maybe we can make it work as it has 2x single beds & a double bed so if the room is huge maybe we will have space.. so I’m hooked in 🎣 big time, from booking this Hotel 6 weeks ago looking at that upgrade to the Private Pool & now we have it! We feel so important right now plus we can save £100 euros in room tax as only one room. 🎣 We have made it!! What a great start to our Holiday!! What an absolute @@@@@@@ scam, I asked if the room had a double bed and 2x single beds and was told yes, it didn’t, a pull out bed as per pic and a double bed made up of 2x singles with a double duvet and double sheets so when splitting the bed u had sheets for one bed. Now midnight and fuming 😡 back up to reception to say not acceptable can I have the rooms I actually paid for which I’m then told there are not available until the morning, come back at 10am and sleep on the VIP upgrade as u might change your mind as no doubt sir u r tired. Yep I certainly f-ing was.. (According to other guests if u stand your ground u will get your rooms immediately) Actually felt sorry for the guy on reception when we checked in, it was like he was reading from a script & looked uncomfortable.. So went back to the room as all the luggage had now been shuttled to the room as well. Was on to a Tui advisor at 2am & he was saying sometimes it happens, a glitch in the system so maybe TUI are in on the free upgrade deal as well. If they can cram you all into one room and you have paid for 2x rooms they are saving money as they can book out the other room. Now this may work if you have younger kids but mine are 16 & 18 later this year hence why 2x rooms for privacy & space.. So at 7:30am back to reception asking to speak to the Manager who was not available, they said come back at 10am so went back at 9:30am & before I had chance to speak we were handed new key cards & been told we have been upgraded due to the inconvenience caused. This hotel loves an upgrade. They picked us up & shuttled us & our luggage to the new rooms. Not sure if it was actually upgrade or not but the location was next to the Aura Restaurant & Pool & 2x rooms next to each other so perfect.. So near on 12hrs later we are settled but why this had to happen?? This is where the negativity ends as aft

This was our second stay at the Kresten Royal. Family of four with two daughters aged 21 & 18. We really struggle to find any fault with this hotel from the facilities to the cleanliness to the food but most especially the staff. We want to give special mention to Argiro and Sara in the Gaia restaurant who were supported by waiting staff, Stergia, Sotiris and Vasiliki amongst others. Fotini looked after us at the pool bar and a special shout out to Petros and George in the main bar. The rooms are spacious and clean and the cleaning staff do a great job. The communal areas are always clean and tidy. Getting sun lingers in the morning is no issue so no need to get up in the middle of the night to put towels down! The food was excellent, with great variety of choices and a good selection of all inclusive drinks. The only one thing was the entertainment which was the same as last year so perhaps this could be considered. We enjoyed visits to Rhodes Old Town, Faliraki and the water park all of which are short taxi journeys away. We will definitely consider going back and would recommend the Kresten Royal to anyone. Thanks to all the staff for looking after us. Chris, Lesley, Jessica and Lucy Cowan - Scotland